Hyatt House White Plains

We stayed here at the end of August and, for the most part, we had a good experience. The woman at the front desk was lovely. When we arrived, we asked if our request had been accommodated to swap out down pillows/blankets for regular ones as my partner has a severe allergy to the feathers. She said that the accommodation hadn't been fulfilled due to an error in the system with the note we placed requesting it. She made a phone call and told us they would do the swap if we could wait. It was late as we were coming from an event, but no big deal, we sat down and waited. It took probably about 20 minutes and then we were told we could head to the room. It's definitely odd that the elevator is so far from the lobby, but it wasn't an issue for us. The room was nice and mostly clean. There are definitely some small details that housekeeping is missing, but nothing super worrying. Typically, we would check the pillows and blankets to confirm they were changed to non-feather before we arrived, but since the front desk had called and had them switched out while we were right there, we assumed it was done. My partner woke up gasping for air struggling to breathe in the early morning, which is when we realized that nothing had been switched. I don't know if maybe they switched the wrong room, or if the person who was asked to do it just never did, but either way it was very disappointing and upsetting. All we were offered was an apology, which was fine, but we really wish this hadn't happened. Hotel was quiet and clean all around otherwise, but they need more trashcans in the room. In fact, our room didn't have a trashcan at all and we aren't sure why.

I would give the Hyatt House 0 stars if I could for my wedding block. We were told the bar would remain open after our wedding as long as people were buying drinks. I confirmed this prior to my wedding with the front desk and had an email as proof. After the wedding we got back and went to the bar... which was doing last call. The staff refused to validate what I had been told upon booking and was extremely rude. They were rude to our guests as well. Staff that night told one of our guests to "shut up and go to bed." This hotel completely ruined our wedding night. Prior to this, the wedding block coordinator left and all of our blocked rooms were released without our knowledge. This took over 2 days to rectify and the hotel did not notify us. We only found out from one of our guests. I completed the hotel survey directly after the wedding and to no surprise - the hotel did not reach out to me. DO NOT BOOK HYATT HOUSE FOR YOUR WEDDING BLOCK.

We stayed here at the end of August and, for the most part, we had a good experience. The woman at the front desk was lovely. When we arrived, we asked if our request had been accommodated to swap out down pillows/blankets for regular ones as my partner has a severe allergy to the feathers. She said that the accommodation hadn't been fulfilled due to an error in the system with the note we placed requesting it. She made a phone call and told us they would do the swap if we could wait. It was late as we were coming from an event, but no big deal, we sat down and waited. It took probably about 20 minutes and then we were told we could head to the room. It's definitely odd that the elevator is so far from the lobby, but it wasn't an issue for us. The room was nice and mostly clean. There are definitely some small details that housekeeping is missing, but nothing super worrying. Typically, we would check the pillows and blankets to confirm they were changed to non-feather before we arrived, but since the front desk had called and had them switched out while we were right there, we assumed it was done. My partner woke up gasping for air struggling to breathe in the early morning, which is when we realized that nothing had been switched. I don't know if maybe they switched the wrong room, or if the person who was asked to do it just never did, but either way it was very disappointing and upsetting. All we were offered was an apology, which was fine, but we really wish this hadn't happened. Hotel was quiet and clean all around otherwise, but they need more trashcans in the room. In fact, our room didn't have a trashcan at all and we aren't sure why.